HOME » Business » Restaurant Industry Restaurant Training Manual - Waiter Job Description By Ehab Rashwan Ehab Rashwan Level: Basic PLUS Restaurant-data.com is an initiative by Ehab Rashwan to give back to the F&B industry which he has served for over 20 years and the sector ... Article Word Count: 526 [View Summary] Comments (0) Ads by Google Restaurant Management Restaurant Management Training. 100% Online, 100% Supported! GlionOnline.com/Hotel-Management Series 24 Training The Series 24 is a difficult exam, we have the tools you need to pass www.knopman.com SolidWorks Training Not just online videos i GET IT provides real training material. www.myigetit.com/solidworks Learjet 31 Training Learjet 31/31A Online Course System Simulators and Briefings www.jetsystemsonline.com Executive Jobs in Vietnam Never miss your next great job! $1000+ jobs. Easy. 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Key Result Area: Guest Satisfaction Main Duties responsibilities - Assures achievement of daily planning through list of activities received. - Follows up on trained elements and tasks, on a daily basis. - Ensures service for tables assigned. - Takes food and beverage orders as per Hotel standard. - Delivers food from kitchen and beverages from dispense bars. - Assists Busboy /girl in clearing tables if necessary. - Follows sequences of work during set-up time and service time. - Has to know in details food and beverage items present in menu. - Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood. - Reports immediately to Superior any misunderstanding, problem or accident with guest or staff. - Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action. - Receives a training and focus carefully on various elements and tasks taught on a daily basis. Key Result Area: Employee satisfaction Main Duties responsibilities - Signs in and out of duty as soon as reaching or leaving outlet. - Attends pre-meal briefings, listen carefully to instructions given by Superiors concerning today's service achievements. - Is well, tidy, groomed, disciplined and honest at all times. - Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff. Key Result Area: Financial Performance Main Duties responsibilities - Follows up opening and closing procedures. - Informs Superior on damages immediately after noticing them. - Presents checks and ensuring smooth co-operation with cashiers. - Is aware of any activities/ events operating within the hotel in order to promote and maximize sales. - Suggests ways of reducing costs without effecting the quality and standard of the hotel. - Ensures energy and water saving. Key Result Area: Environmental Awareness Main Duties responsibilities - Informs superior if Housekeeping cleaning plans were followed. - Operates all equipment as per the operating guidelines. - Has full knowledge of the hotel safety and emergency procedures. - Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment. - Is aware of all local customs. Fundamental attitude factors: - May be called upon a times to perform other duties which are not included in this job description. - The ultimate objective of the Waiter / Waitress performance is the achievement of total customer satisfaction. - A key responsibility for the Waiter / Waitress is to establish and maintain a good relationship with superiors, colleagues and subordinates at all times. A major key for success in the food and beverage industry is knowledge. Don't find yourself behind the eight ball! With our informative eBooks (most of which are free!), you will have all the informative resources you need to not only manage your business, but enhance it. Visit http://www.restaurant-data.com to learn more about how to make your food and beverage operation a booming success. Ehab Rashwan Article Source: http://EzineArticles.com/?expert=Ehab_Rashwan Ehab Rashwan - EzineArticles Expert Author Search EzineArticles.com: Ads by Google iHost Hospitality Solutions for accommodation and spa Global leader in hotel technology www.ihost-hospitality.com Restaurant Management Restaurant Management Degree. 100% Online, 100% Supported! GlionOnline.com/Hotel-Management Marine Parade Hotel. Recently refurbished family run seafront Eastbourne hotel. www.marineparadehotel.com SPM Strategies 2010 Top 10 Sales Performance Strategies for 2010. Pre-recorded Webinar. www.callidussoftware.com Vila Valverde Design Country Hotel-Lagos, Algarve Where you can relax in style. www.vilavalverde.com Abu Dhabi Job Postings Search through thousands of jobs in Abu Dhabi. Find a new job today! AbuDhabi.Dubizzle.com Like This Article? Facebook Twitter StumbleUpon Delicious FriendFeed Digg Add A Comment Send To Friends Print This Article Add To Favorites Suggest A Topic EzinePublisher Report Article Cite this Article Close Suggest a topic or article headline you would like this author to write about. Submit Close MLA Style Citation: Rashwan, Ehab "Restaurant Training Manual - Waiter Job Description." Restaurant Training Manual - Waiter Job Description. 7 Dec. 2009 EzineArticles.com. 5 Oct. 2010 . APA Style Citation: Rashwan, E. (2009, December 7). Restaurant Training Manual - Waiter Job Description. Retrieved October 5, 2010, from http://ezinearticles.com/?Restaurant-­Training-­Manual-­-­-­Waiter-­Job-­Description&id=3384765 Chicago Style Citation: Rashwan, Ehab "Restaurant Training Manual - Waiter Job Description." 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Main Purpose of the Job:

The Waiter / Waitress under the guidance of the Captain and according to Company policies and procedures will carry out his / her duties based on the following fundamentals:

- Maintains the highest standard of professional ethics

- Emphasizes and projects a high image for the hotel

- Is concerned with the operating objectives of the hotel

- Operates with maximum transparency thereby projecting the truth about general observations

Key Function:

He / she is in charge and responsible for the control of several tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the Organization standards.

Key Result Area: Guest Satisfaction

Main Duties responsibilities

- Assures achievement of daily planning through list of activities received.

- Follows up on trained elements and tasks, on a daily basis.

- Ensures service for tables assigned.

- Takes food and beverage orders as per Hotel standard.

- Delivers food from kitchen and beverages from dispense bars.

- Assists Busboy /girl in clearing tables if necessary.

- Follows sequences of work during set-up time and service time.

- Has to know in details food and beverage items present in menu.

- Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.

- Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.

- Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.

- Receives a training and focus carefully on various elements and tasks taught on a daily basis.

Key Result Area: Employee satisfaction

Main Duties responsibilities

- Signs in and out of duty as soon as reaching or leaving outlet.

- Attends pre-meal briefings, listen carefully to instructions given by Superiors concerning today's service achievements.

- Is well, tidy, groomed, disciplined and honest at all times.

- Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff.

Key Result Area: Financial Performance

Main Duties responsibilities

- Follows up opening and closing procedures.

- Informs Superior on damages immediately after noticing them.

- Presents checks and ensuring smooth co-operation with cashiers.

- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.

- Suggests ways of reducing costs without effecting the quality and standard of the hotel.

- Ensures energy and water saving.

Key Result Area: Environmental Awareness

Main Duties responsibilities

- Informs superior if Housekeeping cleaning plans were followed.

- Operates all equipment as per the operating guidelines.

- Has full knowledge of the hotel safety and emergency procedures.

- Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.

- Is aware of all local customs.

Fundamental attitude factors:

- May be called upon a times to perform other duties which are not included in this job description.

- The ultimate objective of the Waiter / Waitress performance is the achievement of total customer satisfaction.

- A key responsibility for the Waiter / Waitress is to establish and maintain a good relationship with superiors, colleagues and subordinates at all times.

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